Using a US credit card to purchase ticket on primera Plus

In cooperation with: Visit Mexico
New York City, New...
Level Contributor
45 posts
9 reviews
5 helpful votes
Using a US credit card to purchase ticket on primera Plus
Save

I tried many times using either my visa or master card to purchase a primera plus ticket online, from Mexico norte to Guanajuato, every time, their website www.primeraplus.com.mx generates an error message: Your actual purchase process realizing this page on another website. From the payment page dropdown list, I selected both credit card and credit card 3D secure, neither one worked.

I called their customer service number in the US and told that I can only use a Mexican credit card, but I do see people on this forum using Canadian credit card made the purchase successfully.

Does anyone know how to purchase a primera ticket online using US card? Many thanks!

Texas Gulf Coast...
Level Contributor
9,868 posts
126 reviews
223 helpful votes
1. Re: Using a US credit card to purchase ticket on primera Plus
Save

As their customer service told you, you can ONLY use a Mexican issued credit card. Many many threads on TA about this issue with several bus companies in México. You can, however, use your cc when purchasing bus tickets in person at any of the stations.

This is really a non-issue as unless you are traveling over a Mexican holiday weekend, you should be able to purchase your tickets once on the ground in México. Buses run that route every couple of hours, so again there should be plenty of availability for travel options on the day you want to travel. Good luck.

¡Se diviertán!

San Miguel de...
Level Contributor
2,179 posts
55 reviews
56 helpful votes
2. Re: Using a US credit card to purchase ticket on primera Plus
Save

I have been able to buy tickets on PP with a US credit card via Clickbus, but from a Mexican IP.

New York City, New...
Level Contributor
45 posts
9 reviews
5 helpful votes
3. Re: Using a US credit card to purchase ticket on primera Plus
Save

Thank you for your advise. We are a group of four, tried to save 10% by purchasing online and also tried to select seats in order to have a better view during the 5 hour ride. If no other choice, will buy while arrive Mexico. But I do see two Canadian travelers and one Chinese traveler posted that they purchased online without any problem.

New York City, New...
Level Contributor
45 posts
9 reviews
5 helpful votes
4. Re: Using a US credit card to purchase ticket on primera Plus
Save

Thank you for your info. But looks like clickbus website doesn't serve Mexico City-Guanajuato route.

San Miguel de...
Destination Expert
for San Miguel de Allende, Central Mexico and Gulf Coast
Level Contributor
10,682 posts
132 reviews
162 helpful votes
5. Re: Using a US credit card to purchase ticket on primera Plus
Save

I have had no success paying online by card in the last few years. And I use Primera Plus more or less every month. Very few people book ahead unless they qualify for a discount fare.

Washington DC
Level Contributor
6,762 posts
65 reviews
63 helpful votes
6. Re: Using a US credit card to purchase ticket on primera Plus
Save

I've been able to use it on ticketbus which is now this website http://www.miescape.mx/miescape

I did have to use an AMEX card though, MC and VIsa wouldn't work even on there. HOwever, I think that is only ADO buses. I had to get my hotel to buy me the Primara Plus ticket between Guanajuato and the DF when I did that as I couldn't get it to work, either. The hotel concierge was very nice and did it but the ticket office wasn't very far from the hotel.

New York City, New...
Level Contributor
45 posts
9 reviews
5 helpful votes
7. Re: Using a US credit card to purchase ticket on primera Plus
Save

Thank you! Might have to buy it at station.

New York City, New...
Level Contributor
45 posts
9 reviews
5 helpful votes
8. Re: Using a US credit card to purchase ticket on primera Plus
Save

Thank you for the info. Our group increased to six and I hope there won't be any problem buying tickets for all of us for the same bus.

Do you have any advise on safety issues by renting a car and drive around Cancun area. We'd like to make day trips to Chichen Itza and Tulum or Playa Del Carmen.

San Miguel de...
Destination Expert
for San Miguel de Allende, Central Mexico and Gulf Coast
Level Contributor
10,682 posts
132 reviews
162 helpful votes
9. Re: Using a US credit card to purchase ticket on primera Plus
Save

It shouldn't be a problem buying PP tickets on the day.

Ask your question about driving in the Cancun area on the Cancun forum. This is a forum for a totally different area of Mexico!

Miami, Florida
Level Contributor
2,791 posts
537 reviews
586 helpful votes
10. Re: Using a US credit card to purchase ticket on primera Plus
Save

This is the Mexico City forum so you are a two hour flight away from the Cancun-Playa del Carmen-Tulum and Chichen Itza area. Regardless, everyone has been there and it is perfectly fine. Roads and signage are quite good and generally straight in that area. No mountains and curves as in central Mexico. Be careful of police who may target tourists for speeding, red lights, etc.

Get answers to your questions about Mexico City
CA$CAD
United States

This is the version of our website addressed to speakers of English in the United States. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.