Visited PVR Dec 16-23. We arrived about 3pm on Sunday and when we got off the plane we found the line to go thru customs went all the way up the ramp to the end of the jetway from our plane! I have never seen such a long line and was not happy to stand in line for 55 minutes for customs after a 4.5 hour plane ride. After that we had to get our luggage and stand in line for another 15 minutes or so. They need to get this fixed or i am not coming back. They did not even have all of the customs desks open. They only had about 3-4 people working. I have been to PVR 3 times before and it was usually fairly quick.