This is positively the worst service I have ever encountered.
I was told that the room would 212 a night. We wound up paying well more than 300 a night. Now in addition we were advised that everything would be included. Not the case. We were charged for all imported drinks. Room service was not included, and we were charged a fee for undisclosed services. Furthermore since we had requested an all inclusive resort, I feel this was totally unprofessional.
Here, after booking is what we received from this service, a massive disclaimer. See below.
The website will not assume liability for any claims, costs or expenses arising from personal injuries to the client or third parties, or caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment or claims over emotional and mental states such as upset, disappointment, anguish, distress or frustration, or any other damage, whether physical, mental or emotional, arising from the following
What followed was absolutely anything. In other words they don't care. They made numerous errors including a charge for some insurance which would undoubtedly NOT be covered by them in any case.
RESERVATION POLICIES: Rates listed are exclusively valid for the inquiry date. They are subject to change and will only be honored as shown on the website if the service requested is confirmed by means of charge to your credit card and you receive a confirmation number. Upon making a reservation it becomes necessary for you to give your authorization, written and/or verbal, to run the corresponding charge on your credit card and by this you declare to have full knowledge of our Reservation and Payment Policies, Disclaimer and Cancellation Policies. All reservations are subject to availability existing at the moment of your request. No confirmation can be issued until full payment for the requested service has been made. In some cases (which are duly marked for you to easily identify them before filling out contact information and credit card number fields) it will be necessary to check availability directly with the service operator before a confirmation can be issued to you. Please note that this verification and confirmation process may take up to, and never more than, 24 hours. In order to avoid inconveniences, please make a printout of your reservation voucher and have it ready for check-in to the reserved service. Should a change to a confirmed reservation be needed, please contact your assigned Travel Consultant and have your reservation and/or confirmation number handy. We strongly suggest reading the CANCELLATION POLICIES section hereinafter. Any changes are subject to availability and rate adjustments when necessary. Our CANCELLATION POLICIES are applicable at all times without exception. PAYMENT POLICIES: The amount corresponding to your reservation will be immediately charged to your credit card, provided it has a confirmed reservation status. Please bear in mind that your credit card billing statement will show "E-TRAVEL RESERVATION CENTER" as the company responsible for the charge, except for some reservations including flights where you might have two charges, one for the airfare amount and another for the remaining amount of all other services such as your hotel, airport shuttle or activity reservation, taxes, fees, and other. These charges may appear as “E-TRAVEL RESERVATION CENTER” and the corresponding “AIRLINE COMPANY NAME”. VISA, MASTERCARD and AMERICAN EXPRESS are welcome. We will be glad to accept your wire transfer as an alternative form of payment. Please contact one of our Travel Consultants for further details. The currency in which service rates are quoted on the website may be other than Mexican pesos or US dollars, in which case the specific currency will be readily specified for your easy identification. Mexican pesos rates will always be charged in Mexican pesos. For any other currency, however, the amount to charge will be first converted into US Dollars and the exchange rate prevailing on the transaction date will be applied. This movement may cause a variation of up to 3% above the international fluctuation index for currency exchange and such difference will show on your billing statement. The website cannot be held responsible for this variation and upon accepting the PAYMENT POLICIES you acknowledge to have been informed of the exchange rate fluctuation and declare your agreement to the corresponding charge being made into US Dollars. DISCLAIMER: The website works as a middle-agent between the client and the operator of services listed on the website. As such, the website creates the necessary commercial connections in compliance with its own service and quality standards to provide services such as, but not limited to, hotel accommodations, ground transportation and other travel activities. Only the most reputable suppliers are selected for this purpose. However the website cannot be held liable for their acts, omission, wrongdoing or other. Travel services are subject to the conditions set by those suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. The website acts only in its role of agent for the client or for the supplier of the goods and services rendered and as such, does not keep any legal authority or control over the operator’s Personnel, assets, operation and/or property. The website herewith declares that, (a) Photographic material published on its website is intended to render a general depiction of the service in question and by no means can be guaranteed that the service will be supplied exactly as depicted. (b) Star ratings assigned to hotel accommodations and services are based on the website’s own standards and quality criteria and may not necessarily match rating criteria used elsewhere. (c) Travel services descriptions are regularly updated for a depiction of the product as close to reality as possible. However, the website cannot be held accountable for variations occurring upon your arrival at the Travel Service site. (d) The website will reserve the right to deny the supply of a service to any client at any given moment if and when it considers convenient to do so. (e) Any claim or comments that the client should present about the services received must be submitted in writing within a period of time no longer than 14 (fourteen) days from travel’s end date. The website will not assume liability for any claims, costs or expenses arising from personal injuries to the client or third parties, or caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment or claims over emotional and mental states such as upset, disappointment, anguish, distress or frustration, or any other damage, whether physical, mental or emotional, arising from the following: (a) Acts committed or omissions caused by any party other than the website or its employees. (b) Illness, theft, labor disputes, mechanical failures, quarantine, Government actions, weather or any other circumstance beyond direct control of the website. (c) The client’s failure to obtain the required travel documentation such as, but not limited to, passport, visas and certificates, in which case no refund will be granted. (d) The client’s failure to comply with travel instructions such as, but not limited to, flight schedules, hotel check-in and check-out dates and times, and voucher redemption policies. (e) Changes to, or cancellation of, the travel services offered, notwithstanding the reason. The website reserves the right to cancel or change the travel services at its discretion, but will try to substitute them with comparable services. If a reservation must completely be canceled, the website’s liability will be limited to a refund of all monies paid to the website. (f) A full refund will not be granted by the website in situations when a service must be interrupted, postponed or cancelled for reasons beyond its control (acts of God such as bad weather -including hurricanes- , earthquakes or war, acts of terrorism or else), circumstances under which the website is not allowed to obtain full refund from service operators in view of specific contract terms. In order to cover book-keeping and administration services, the website will be thus entitled to up to a 10% retention upon the total amount paid by the client for his/her reservation. Despite our close communication with our selected group of service suppliers, there is still a possibility that changes on the rates may occur without notice. As some of the rates become expired and cannot be timely updated by the operator to your immediate convenience, the website regularly runs a rates verification process which may yield differences between the price you have paid for your reservation and the price you need to pay to actually enjoy the service. When an updated rate happens to be lower than the originally offered to you, the website will only charge the lower amount. When an updated price is higher than the originally quoted price, the website will have a Travel Consultant inform you of the specific variation and the resulting balance that needs to be covered. Should you not agree to the correct amount and decide to cancel upon the circumstances, the website will honor you cancellation request without penalization. The website and its service suppliers will also be released from any responsibility towards compensations that the client may claim and will not be considered liable for any inconveniences arising from the said rate difference and/or cancellation.
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Well, we will never use this service again. Normally I book it myself and although they offered a better rate, we sure didn't get it. Of course as you can see above, they have no intention of making good on that.