Has anyone booked a hotel in Negril
using "otel.com" website?
Many thanks in advance.
I'm confused, if the hotel never had you booked, how did they know to tell you Otel.com had moved you to a different hotel? Or were you just told there was no room reserved for you and you found out the rest when calling Otel.com?
That is a bad experience. All I can reiterate is that when I booked through Otel.com and then followed up directly with the hotel, they did confirm my reservation and I'm sure I would have been ok as the reservation manager and I exchanged several emails about my plans. Apparently, that is not always the case.
I'm sorry this happened to you. Did you stay at the hotel you were moved to, or were you out the money? Any resolution?
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