We did the round trip service with Club MoBay Sat Dec 29th and Monday Jan 7th. We ran into a few glitches but I think we'd do it again. Let me explain.
We were scheduled to arrive on Dec 29th at 2:15 but were delayed 2.5 hours due to the weather. When we got off the plane and headed towards Immigration we saw signs for Club MoBay but no one was there to greet us. We got down into the Immigration hall after having our forms checked and went to the Tourism desk and asked if they would call Club MoBay for us as we has reservations. With in a few minutes very nice lady came over to meet us. Luckily I had brought email confirmations because it seemed like we weren’t expected. She walked us over to an Immigration line that was for flight staff and I think residence with flight connections. There were a few families in front of us but it was much faster that if we had to wait to go through the regular lines. Once we got through Immigration the woman who was escorting us found the people who should have been waiting for us. They still had the sign with our names on it in their hand but I have no idea where they had been waiting for us. My husband thinks he saw them sitting down another hallway chatting. Everyone was quite apologetic and we moved on to the Couples Lounge.
You need to be aware that the Club MoBay staff are not allowed to handle your baggage. If you want help with you bags you have to get a porter. No problem - I needed the exercise after sitting on a plane for 6.5 hrs. After checking in at the Couples lounge we had expected to escorted to TimAir. But the service ends at the Lounge. No problem. Just need to be aware of this. Unfortunately we didn't get to fly to Negril. We had to wait for another couple to get through Immigrations and by the time they got through, TimAir had sent the plane to Negril (empty?) to pick up some passengers and by the time it would get back, fly us to Negril and then back again to Montego Bay it would be too dark. Oh well, you know what they say about best laid plans. Not being able to catch the flight was in no way Club MoBay’s fault. If we hadn’t had to wait for another couple we probably would have caught the flight. In my opinion the Club MoBay arrival service was good and obviously got us through the lines quicker even with the slight delay we experienced.
Our departure with Club MoBay was better. We were again directed to a shorter line in Security area and had only 3 or 4 groups ahead of us. Once we got into the Club MoBay lounge the staff were very gracious. It was a beautiful, clean, quite lounge. Bar service as excellent. But because of my lack of knowledge of the services offered it could have been better. When we got into the lounge I looked at the sandwiches (that were perfectly fine) and decided I wanted a bigger lunch so we went to Wendy's and bought food and brought it back to the lounge. When we came back I saw other people being served food. That's when I saw the menus. Rats! I would have ordered from the menu to avoid going back into the airport and standing in the long line at Wendy's. The menu items looked very good and even though they would have been slightly more expensive than Wendy's I would have happily paid it avoided the crowds and lines. One really nice service was that we were able to leave our carry on luggage at Club MoBay when we went to Wendy's and did some duty free shopping.
Was it worth the extra $$ and would I do it again?
Even with the glitches we ran into, I enjoyed the services. But we paid $160 for the round trip which is a little pricey but I think I’d do it again. I would definitely use the service if I was arriving around holidays like Christmas, New Year's or Easter especially on a Saturday afternoon. I think I know how to avoid the delays if we ran into this problem again. It really did get us through Immigration and Security faster. I will definitely use the departure service especially if I can buy it through a resort at a reduced price. Because I wanted the arrival package I had to buy a round trip package which only offered directly through Club MoBay. It would be nice if resorts such as Couples or Sandals could offer both the round trip and departure packages at a reduced price like they currently do for the departure services. I would book through them in a heart beat.
Hope you find this information useful. Sorry it was so long.
Feel free to ask me questions.