My wife and I will be vacationing at Secrets Excellence Punta Cana, on September 9th thru September 16th. We have been monitoring Trip Advisor and found that vacationers are not pleased with this resort. We vacation at Sandals three times a year and love it. When we book Sandals we always book the lowest category (deluxe), on our arrival and check- in, we tip extremely well and receive concierge level, at Secrets this would be considered Excellence club level.
My question is --------
When we arrive at Secrets Excellence Punta Cana who should we approach, and tip to receive Excellence club level.
Seeking a great vacation