We just got back from the Bavaro Princess Hotel in Punta Cana. Our flight left Oct 30th. At the airport nobody searched my bags at all while we were present. When I got home I found that Two Pairs of Sandals, Curling Iron, Shampoo, Conditioner, Hairspray, Tanning Lotions, Perfume, Body lotion and two beers (yes, you heard me right, two cans of Presidente missing) Two cans made it back. I got onto the airport website and could not find anywhere I could file a complaint. I know I will never see the stuff again, but I would like to at least let them know they have a thief or thieves working the luggage area. This is our 14th time to the Dominican and only the second occurrence, the first time they took hairspray which was an off brand (they must of been desperate), While on the airport website this is what I came across. Since I could not lodge a complaint to the airport I thought I would share what happened to me on Trip Advisor as many travelers read the forum pages.
The Claims Management Branch will be closed indefinitely, effective Tuesday, October 1, 2013. Due to the federal funding hiatus, we will not be able to access or return emails or telephone calls during this time. Additionally, the Claims Management Branch will not process any claims or payments during this funding hiatus. New claims will be processed when normal operations resume. Please contact our office when the lapse of appropriations has been resolved.
This did not ruin our vacation, we will be back. Just wanted to let others know what is going on.