On October 12th 2013 I was going through the security screening process when my carry-on bag was pulled aside for closer examination. Two items were taken from the bag and I was advised that they were not permitted as carry-on items. The first item was a tube of toothpaste that admittedly shouldn’t have been in the bag as it was 130 mls. and had travelled into the country in checked luggage. The error was mine. The other item was a bottle of cologne which was clearly marked with a manufacturer’s label defining its volume as 100 ml. This bottle had travelled to the Dominican Republic in my carry-on luggage after passing successfully through the screening process in Toronto, Canada.
I protested having it taken away by the Dominican staff, not because of the quantity left, it was nearly empty, nor because of the value but because this was and is my wife’s all-time favorite fragrance on me. It is also the last bottle of this fragrance that we were able to find since it is no longer in production. I had carefully checked the allowable limits for liquids at both the Toronto and Dominican airports so I knew I should have been safe with the cologne in my bag rather than my luggage. I guard this cologne very carefully, wearing it only when I am going out with my wife because she likes it so much and we know it is now irreplaceable. It was very disappointing to both of us to lose this cologne, so disappointing that I am embarking on this campaign of complaint.
I am always intensely frustrated by the incompetence of poorly trained staff and this appears to be the situation here. I have checked the Trip-advisor website and discovered I am not the first or only victim of this incompetence. I am asking that some-one in authority undertake to correct this situation. This incident reflects poorly on the professionalism of the airport operation and on Punta Cana as a destination. It is truly sad that our near-perfect experience at our resort was marred as we were departing.