My family and I are planning to travel to Punta Cana this summer. I have looked at many travel websites and priced out air/resort packages. I must say that Apple Vacations are very pricey for the same exact itinerary as USAirway, AAVacations, DeltaVacations..etc.
I found a really good deal on one of the major airline websites and then compared with Apple....the difference was a whopping $1,300.
I've noticed many on here book their vacations with Apple. There are some benefits, such as having a rep at the airport as well as the resorts. Well, I called Apple Vacations yesterday and told them of the offer I found. The first agent I spoke to took all the information down. He then transferred to the "price match" dept. They were able to verify the significantly lower price on the airline website....same everything....same flight, resort, room type, ...everything.
They did match the offer and gave me a booking number. I did not give a credit card at that point as I wanted to run it by my husband. I called back an hour later to say I was ready to purchase. The agent had some questions...I did tell her it was a price match. She then said she would transfer me to the "Core Dept". After a really long wait, and by the way, I felt like I spent the better part of the late morning and early afternoon chasing after this "deal", I was told that someone in the "Core Dept" would call me or email to finalize everything.
I finally get an email early this afternoon. The agent says that they could book a room at The Reserve and not the Paradisus Palma Real (which is what I requested) for almost $2,800 more. They mentioned nothing about availability, or lack thereof. The email requested that I contact them by 4pm today with a deposit. It took everything in me not to utter words that would have made anyone question my Christianity.
I immediately went to the airline website and purchased my package for the same price that Apple Vacations wanted to give me the run around on. I think they were so disenchanted that they weren't going to make money off of me. For giggles, I priced out the same number of nights at The Reserve...same room, flights, date that Apple tried suckering me into buying today......they tried charging me $2,000 more than if I had purchased that same package at the airline website.
I'm sorry if this is all over the place. I still have not been able to get over the anger of Apple trying to sucker me out of more money and "upgrade" me to a different resort. How dare they tell me where I should go? I'm the one paying for this vacation!!