My husband and myself just returned from Punta Cana. The resort is definately not what we expected. Almost no one speaks English or they pretend they don't. Most of the people staying there are from Europe. We we arrived we were shown to a room in block 10...absolutely awful. It smelled of mold and was facing the road. We called the desk and asked if we could get an upgrade. The clerk informed us he would have to check and call us back. Well, he didn't call back so we went to the front desk and asked if we could upgrade. The clerk had to check with his manager and then we were taken to a Caribbean Spa Suite on the beach. The room overlooked the beach and was nice but definately not what we would consider at top of the line suite. When we went to take a shower...absolutely not hot water. That was for two days and then we had no water at all. The pictures of this resort must have been taken 20 years ago. The staff was lazy and it took them forever to bring you something. They were not very friendly. We had to call for bath towels because after three days they never brought us clean towels. The beach was nice. The weather was great. The food and the place was definately not up to par. The pool was dirty. I would rate it a 2 and that is being nice. I would just like to let people know what it is like before they travel to this resort. It is not worth the money.