I posted on here about half a week ago asking about using a Complementary stay and having a hard time getting a response. Thank you to all the people who helped. BUT I just heard back finally and was told I could not use my "free stay" during Feburary (they have no space)I have to use it between now and Dec 21st or after April 15th inwhich the offer will have expired. We have no time between now and Xmas to use it. I am upset that we were not told either in person or in the letter with the complementray stay about any restrictions..I understand that it is peak time but the said they do not have space..which is BS because I could book a trip with them right now and pay 1200.00. Sorry I don't expect anyone to be able to do anything just disappointant and wanted to vent.