Just returned from a wonderful week at Excellence. The only negatives were the 3x that VIP was to help us.
We booked with Funjet and they use VIP in PC. Well.....our group of 8 was left stranded at the airport in PC because VIP did not have us scheduled for a transfer. After over 1 hour of help (from the airport Apple rep!) we finally got a van to take us to the resort. (Strike 1)
Upon departure to Excellence we were told to meet our VIP rep in the lobby the following morning at 10:00 am. At 10:00am the next day, there was no rep. We waited for close to an hour and finally were told that he did not come to work today! (Strike 2)
On departure day we were ready to return to the airport and a small minivan shows up (for 8 of us). VIP had only 6 of us on their paperwork even though we booked as 1 reservation with 8 names on the reservation! (Strike 3)