Hi just returned and would like to share my experiance.
Hotel and grounds are beautiful
Hotel staff are very friendly
Food generally O.K but lots overcooked, just to make sure
Rooms very basic poor T.V reception, cleaned reguarly, a bit damp and mouldy but it does rain alot so may be unavoidable.
Kids club was not very good to start but after much moaning from lots of irate Mums last years Animation girl Janiara was re-employed, she was fantastic.
Entertainment team were very hard working and allowed you to join in as much or as little as you liked. Got to see all the shows some good some not so good ,much the same dancing with different costumes. My kids particually liked, Nono ,Jimmy, Bety and La-Chary.
Illness. Even after reading the reports on this site i allowed myself to be reassured by Thompson both in the U.K and at the airport in D.R. the there was no problem and what little illness was on resort was mainly due to over-indulgence. 48 hours after arrival my wife became very ill, she was in her room the best part of 2 days and never strayed too far away from the toilet for a total of 15 days. She saw the Dr. 3 times on the last visit I asked him Twice if he thought my wife was suffering Norwalk twice he said YES. This was strongly denied by Thompson rep. and hotel management. In several meetings with both I mentioned Norwalk , i was told it was not Norwalk, no way was it Norwalk, none of the authorities had found NorwalK, ect. ect. Everything was blamed for the illness; Canadians, sun, no sun, rain, over-eating, over-drinking, and even people jumping on the bandwagon. Measures to stop the spread of illness included, change of water supplier, sauce sachets to replace large despensers, insect lights above food, hand sanatising on leaving the toilet, staff wearing gloves cutting bread in resturants, constant cleaning, and when any guests ,who had suffered left, a man with a petrol powered back-pack sprayed the room, all materials were removed even the curtains! Bit of a shock at 7AM!! Also all partys and bar-b-qs
were cancelled on the Dr.s orders. Personally i feel Rui are doing everything possible without doing what they really need to do Close!
The first week I feel i was droped in the middle of an Epidemic, everyone you talked to had been ill or members of thier party had. 4 extra Dr.s were brought in to cope. When i left lots of people were still becoming ill but numbers seemed down. It could be a trough or that there are less people on site some said the hotel was running only 70% full. Many people were ill but said nothing allowing the hotel to say there was not a big problem when there very deffinaty was. I find it very strange that in 3 weeks my wife suffered illness for 2 but i remained well.
When we spoke to people we were releaved to here children did not seem affected but although, thank god, my kids suffered no more than a very short bout of diarrehia, which in all likelyhood they would have done anyway, I did hear from 2 parents whose children had become very ill.
Overall my wifes illness ruined what should have been, and I think would have been, a great holiday.
This report is my experiance and I hope it is of some use to you all.