We cruised this past week on the Celebrity Summit or shall I say the Cruise From Hell? We have cruised 6 times in the past but this was our first with Celebrity. All of our other cruises have been with Royal Caribbean. We paid for a suite. We fully expected to be upgraded within our category as we are SELECT members, it was available and were celebrating our 30th anniversary. Well, not only did that NOT happen but Celebrity went so far as to put us in a room that was already assigned to another couple and their luggage was in the room! Guy comes banging on our door to tell us this had been his suite but he was upgraded! FIRST TIMER and no special occasion and put this in our face. After the THIRD time he banged on our door I told him I was going to call security. The room was filthy. Toys hanging on wall and under couch from previous guests. Mirrors were never cleaned. Glass on door never cleaned. Bath tub had black soap scum I scratched off with my nail! I paid TOP DOLLAR for dirt! The elevators were always dirty. The glass was always dirty. I am used to Royal Caribbean and how they clean and polish all the time. Not so for this company. Complaining to the hotel manager got us nowhere. She was supposed to make a reservation for us at Normandie. SHE NEVER DID! IT WAS OUR 30TH! IDIOT! Many of the help need to be better versed in manners. Twice a ship employee pushed past me to get on/off the elevator. I yelled YOU'RE EXCUSED! I thought women were first? Dining room and butler service were the best part of the cruise because they actually CARED and did their job! Our cabin steward was changed mid-cruise (probably due to the lack of ambition to clean!) and the new one was OK. BUT! BUT! BUT! Every time we saw the butler,steward or wait staff they asked how their service was. To the point of the steward knocking on the door! FOR GOODNESS SAKE! Go away and let me enjoy my vacation! Yes, Ask ONCE. Not 5 times per day. I had to tell him I was lying down so I could be left alone. Creepy..
We need to request private table because of anaphylactic food allergies. RCCL go out of their way to accommodate and let us know what th emeals are. Not sop with Celbrity! They put us at a table for SIX . IDIOTS! To add insult, Celebrity offered me $200.00 off my next cruise with them. Right. As if.
Bermuda is my favorite place in the world. Cruise ships are ruining it IMO. The beaches are to die for but now Horseshoe has umbrellas,chairs,.......looks like the Jersey shore! Horrid! The seas are rough getting there and we had stuffed sinuses there and back. The rocking was so bad.