Okay - so we lived in Bermuda for a number of years and our first child was born there - so, in that time, we stayed at MANY of the hotels and tend to know the ones we'd avoid now (e.g. Reefs). Our children are really well behaved and used to traveling so we want to make it a great experience for them as it will be the first time back!
What we are looking for is:
Plenty of things on site or in easy reach: Beach, golf, pool, etc.
Really good size lap/general pool (we're all swimmers)
Property that has a shuttle to and from the airport
Easy access to transport to Hamilton - ferry or bus
Somewhere that does NOT restrict where the children can go - e.g. pool or restaurant as we always take them with us when eating out
Really nice customer service (I've seen enough 'attitude' on the island over the years to last me a lifetime and would suck it up before but I'm too old to deal with all that now so really want somewhere where staff are really invested in good customer service).