I want to warn anyone considering renting from Ocean Front Luxury Vacation Homes. They have several properties.
I sent an email to inquire about this house and received the following email in response. I will post the chain of emails between me and this unreliable owner. All of these emails were sent on February 28th.
Thank you for your interest in "Seas End", #220181. The dates of April 19-21 are available.
Let me know if you have any questions.
This sounds perfect for us. I won't be able to book it until after work today. Will you hold it for me until tonight? Thx!
Let me know if you would like me to send the rental information packet by email or fax. There is a 2-day hold period. A signed contract can be sent by email, fax or mail. If paying by credit card (Visa, Mastercard, Discover Card), you can reach me at: (503) 314-6936. A receipt and a copy of the signed contract showing the remaining balance will be sent for your records. 30 days before arrival the final balance is due. A statement will be mailed. Upon receipt of final payment, a receipt, map, directions, gate and key code will be sent. There is a key lock box on the front door with a key and two extra keys on counter.
I then immediately called her immediately after receiving the above email to make credit card payment arrangements but she didn't answer. I left a message stating I was calling to make payment arrangements. I then followed up with this email:
I called and left you a message. I want to book this home but will be on my way to Hawaii tomorrow so it will be in the afternoon.
Now for her shocking reply at midnight.
I apologize. There is someone who previously wanted a contract sent to them for the dates of April 19-21 which had been overlooked. These dates are not available at this time. I am sorry for the confusion.
I had already emailed all of my friends who were coming on this trip with me. I had also invited an extra person due to having enough beds for everyone.
The owner didn't offer any other solution. Even 3 days after she said her place was booked, it STILL showed available for our requested dates.
I plan my trips very carefully, narrowing down my choices and then calling to speak to the home owners. Phylis said the home was available. I let her know via email and phone call that I wanted to reserve. I would never consider renting from someone so undependable. Beware of this owner for any of her vacation rentals!