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Any experience with Lomas Travel?

In cooperation with: Visit Mexico
Milwaukee, Wisconsin
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57 posts
1 review
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Any experience with Lomas Travel?

My travel agent was planning on booking our airport transfer with Lomas Travel but I told her I wanted to check here first for any feedback/info about them. Have any of you used them? What was your experience like?

TIA.

Ottawa, Canada
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61 posts
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11. Re: Any experience with Lomas Travel?

I've used them 3 times and twice we used the limo. really fun!! bit expensive though. My wife and I usually end up extremely drunk by the time we get to EPM (beer is available on ice).

Kansas City...
Destination Expert
for Cancun
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5,945 posts
26 reviews
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12. Re: Any experience with Lomas Travel?

WOW, no one from Lomas at the airport? Must have been the time of your arrival..Or the lack of communication from your TA to Lomas...

New York City, New...
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58 posts
52 reviews
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13. Re: Any experience with Lomas Travel?

The sad thing about it was that they were not apologetic at all. They had us in their records as arriving that day but no other info. Definitely lack of communication and professionalism on both ends. I do not recommend them. If a company has clients that they are supposed to pick up on a certain date, but the info is missing, the correct thing to do is reach out to the travel company to confirm.

They both made mistakes…they were and have been very unprofessional put the blame on everyone including us, the clients. When I arrange our travels, I never have problems.

Lakewood, CA
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49 posts
4 reviews
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14. Re: Any experience with Lomas Travel?

Just returned from EPM yesterday, our travel agent booked our private transfer with Lomas. They were on time, very friendly and the rep at the hotel was very laid back and not pushy at all when we told him we were not interested in excursions. We did go see him 30 minutes before our return car was expected to make sure everything was in order. I think it was very easy to find the Lomas reps at the airport, go straight out the building and find the teal and white uniform, and they will escort you out to their cars.

Kansas City...
Destination Expert
for Cancun
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5,945 posts
26 reviews
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15. Re: Any experience with Lomas Travel?

Something not mentioned, we always book non stop transfers..You may be in a shared van, but you will be the 1st drop off going and the last pickup when returning..

Lakewood, CA
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49 posts
4 reviews
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16. Re: Any experience with Lomas Travel?

We had a private transfer in a navigator...30 minutes to Epm. Navigator on return was brand new.

iowa
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1,173 posts
14 reviews
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17. Re: Any experience with Lomas Travel?

All good for us. Like the ice cold beer as well.Using them again in November.

Kansas
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39 posts
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18. Re: Any experience with Lomas Travel?

We've used them and everything was on time and professional. What made them stand out for us was the return to the airport. They assisted us into the airport and to the front of the very long line! Perfect ending to a wonderful vacation.

19. Re: Any experience with Lomas Travel?

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