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Bed and Room Requests...

In cooperation with: Visit Mexico
Austin, TX
6 posts
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Bed and Room Requests...

So I called EPM today after booking just a few days ago for a Junior Suite on July 12-19th. The person I spoke to was very nice, and I asked if I could be assured of a room with a king size bed, and also made a request that we get put into building 7 as I hear thats the place to be for the Junior Suites. She added my request the reservation, but I have to say I'm still nervous as she didn't confirm anything for me. I can live with a room that's not in building 7, but I'd hate it if we didn't get a king size bed. Can anyone calm my nerves? :)

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218 posts
16 reviews
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1. Re: Bed and Room Requests...

I'm not the EPM expert on the forum, but I cannot imagine that you would get double beds. I would think people only get double beds upon request. It's such a couples oriented place that I think double beds would be the exception.

North Carolina
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5,232 posts
33 reviews
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2. Re: Bed and Room Requests...

All you can do is request a king size bed, more of them than of the double beds. I bet you get a king. Best bet is to have your travel agent send a note to the hotel. That probably is your safest bet.

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3,285 posts
15 reviews
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3. Re: Bed and Room Requests...

We made the same bed request and didn't get warm and fuzzy confirmation either, but we ended up getting the king bed. I think the ratio is something like 10-1 in favor of king beds so chances are very slim that you won't get one.

In terms of room location, it seems that people on these forums and in reviews almost always have their request granted. I don't know how a resort manages to satisfy people in this regard but it seems like they do!

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92 posts
18 reviews
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4. Re: Bed and Room Requests...

We e-mailed ahead and asked for King beds in tower 7 with a slight ocean view. We got king bed in tower 7 with no ocean view because we got an complementary upgrade to a swim up room. No complaints here!

5. Re: Bed and Room Requests...

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Removed on: 1:16 am, December 29, 2010
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