I have never trekked with Trek Nepal. However, my daughter & a friend went on a 2 week Everest Base Camp trek with them. She got Altitude Sickness pretty badly & had to be rescued by helicopter & taken to hospital in Kathmandu this morning.
I can't fault the companies handling of the situation. From the on site guide & staff who assessed her & administered medication, to the company management in Kathmandu, who kept me informed all the way through. They phoned to let me know she was being rescued. Organised & coordinated rescue & insurance. The boss flew from Kathmandu & went in the helicopter to pick her up. He rang me again when she was at the bottom & advised she was being flown on to Kathmandu hospital. When the helicopter landed there was an ambulance standing by. They have arranged a hotel for her & stayed with her. The boss has given her his tel no & asked her to call him every day for the next week.
Many reviews will give an insight into the company & tour highlights. However it is rare that you discover how a company copes in an emergency. As far as I'm concerned Trek Nepal more than rose to the challenge & I cannot fault their responses or actions.
Thank you Trek Nepal for quite possibly saving my daughters life.