I found an old thread with all sorts of misinformation about this company, and since I just had an issue that they cleared up for me overnight, I wanted to give praise. Instead I found lots of untrue postings about them closing, which perplexed me. I've never not been able to reach them, and I've had their SIM for 4-5 years now, just adding on when I needed it. So instead of lies and untruths, I thought I'd post the great experience I've had with them.
Yesterday I turned on my phone to charge it and check my balance (I keep a dedicated phone for Europe). The SIM kept showing as unregistered, so I called to find out what was going on...this card has worked fine for years. I spoke to Frank, and he said he'd get tech support to look into it. About a half hour later he called back and said they didn't know what had happened, but he was overnighting a new SIM to me (we're leaving soon). Sure enough, the card arrived and works fine. This is the kind of service that I've always had with them...years ago we had problems in Italy, which I think was actually the phone we had at the time. He very patiently worked with me to get it going. I don't know about anyone else, but that's the kind of customer service that keeps me with a company. I would highly recommend them. Yes, it's a call-back, which is only a minor inconvenience, but you get a UK number and a US number for those at home to reach you without paying a fortune. Calls are only $.49 from France to the US. I haven't found any who beat that.
Because of the great service I got (whew, I have a working cell for France...I was worried), I wanted to let others know of my good experience. Too often we only write about the negatives, and I like to give praise when it's been earned.