I am writing to express my dissatisfaction with the business/first service on the entire round trip from IAH to LIM and am asking that the miles and monies that I spent to upgrade be refunded to my Milage Plus and VISA accounts as the service received was what I would have expected of economy plus rather that business/first class.
First of the all the seats were not that wide and did not lean very far back. On the return trip, I did not get the seat that I reserved and was forced to sit on the front row of the section where the movie screen was literally in my face and my feet hit the wall. I was very uncomfortable and did not get any sleep on the return flight that I desperately needed as I had a full schedule the following day. As a result of getting no sleep, I caught a cold a day later as a result on getting run down.
Moreover the food was lacking in both quantity and quality. There were no snacks available. On the departing flight, I was told that there were no peanuts to snack on. Even Southwest Airlines has those.
For a business/first section on a flight lasting 6 1/2 hours, I was very dissappointed. On British Airways in Business Class, where I have flown to the U.K. (a flight taking about the same amount of time as the flight to Lima, Peru and back) there is a wide seat that drops into a bed and a designated refrigerator with salads, sandwiches, etc for passengers in that section who get hungry between meals.
I will be posting these comments on Trip Advisor and other forums as well.