We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Assisted Travel - England to Australia

Farnborough, United...
Level Contributor
33 posts
73 reviews
Save Topic
Assisted Travel - England to Australia

I am partially deaf and, never having travelled long distances by my self before, I am understandably nervous about travelling. What assisted packages are available please and advice on travel options etc. would be appreciated?

I am hoping to visit relatives next year for a few months.

Nowy Sacz, Poland
Level Contributor
4,024 posts
42 reviews
Save Reply
1. Re: Assisted Travel - England to Australia

Here's what Virgin have to offer:

If you’re deaf or hearing-impaired, our Special Assistance team and cabin crews are on hand to give you any assistance you might need.

If you’re travelling alone, we can arrange for you to be escorted through the airport and pre-boarded before other passengers to make things easier. Just let our Special Assistance team know if you need this assistance by calling 0844 412 4455 .

We also offer the following services to ensure your flight with us is as smooth and enjoyable as possible.

Cabin crew with sign language skills (BSL)

If you’d like one of the cabin crew on your flight to have sign language skills, we can arrange it. Please bear in mind this can take up to 6 weeks to organise. Just give our Special Assistance team a call as soon as you’ve booked on 0844 412 4455 or on our UK Minicom number: 0844 209 0747 , and they’ll do their best to arrange it for you.

Onboard entertainment

All our aircraft carry neck loops, which work in conjunction with the 'T' switch on a hearing aid, so you can enjoy the audio entertainment onboard. There is also a selection of captioned movies available throughout your flight.


If you would like assistance please let us know when you make your booking, or least 48 hours before you travel. This is so we can notify the airport authority or service provider of any assistance you might need, so we can provide you with the best possible service.

You can reserve your seat, for free, at any time after your booking is made.

(I know ,,, but that's what it says!)


Making a Booking

If you require assistance during your travel with us, let us know the level of assistance you require at the time of booking. If you book at qantas.com, contact your local Qantas office immediately after you have made your booking to advise any specific requirements.

You are not required to travel with a carer unless you have specific requirements. If you do need to travel with a carer, you may be eligible for discounted airfares. Read Travel with an Escort or Carer for more information regarding when a carer is required and eligibility for discounted fares.

If you would like to travel with your accredited Service Dog contact your local Qantas office.

Customers who are deaf or who have a hearing or speech impairment can call Qantas for information and reservations via the National Relay Service, 24 hours a day, 7 days a week.

- TTY users phone 133 677 (or +61 7 3815 7799 if calling from outside Australia) then ask for

13 13 13.

- Speak and listen (speech-to-speech relay) users phone 1300 555 727 (or + 61 7 3815 8000 if calling from outside Australia) then ask for 13 13 13.

- Internet relay users connect to the NRS (see relayservice.com.au for details) then ask for 13 13 13.

You are not required to notify Qantas if you wish to bring onboard hearing aids, special headsets for use with our in-flight entertainment system, audio receivers or other battery operated assistive listening devices that do not require aircraft power.

If you plan to bring onboard a transmitting device or assistive listening device that requires aircraft power, advise us at the time of booking so we can check that it is compliant with our safety requirements.

A Meet and Assist Service can be provided if you need assistance within the airport. Advise us of this requirement at the time of booking.

At the Airport

At all Qantas terminals within Australia, we may provide kerbside assistance subject to the availability of staff. Upon arrival at the airport, you must be accompanied by someone who can advise Qantas staff that you require assistance kerbside.

Due to aviation safety regulations you will not be allocated an exit row seat if you are deaf or hearing impaired.

A Meet and Assist Service can be provided if you need assistance to and from the aircraft gate. You must request this at the time of booking.

Advise us, for example, whether you lip read or would like staff to use a pen and paper or to speak louder, as we would like to provide you with the best service possible.

We provide hearing loops in some airport terminals and airport lounges. Signage will be visible to indicate where this is available.

We provide captioning on some television programs in some airport terminals and some airport lounges.

On the Aircraft

You will board first and be provided with an individual safety briefing.

Text messaging capability will be available in-flight on some aircraft types to assist deaf or hearing impaired customers with some in-flight announcements. The messages display the International Symbol for Deafness in the right hand corner of the screen.

Where text messaging services are not available, a Flight Attendant will provide individual updates to you during the flight when announcements are made.

Our standard inflight headsets are compatible with the t-switch found on most hearing aids. Activate your t-switch to obtain the benefits of this technology.

We provide captioning on some of our inflight entertainment programs and movies.

Qantas offers three subtitled or captioned English language, English movies on all Qantas services that have Audio Visual On Demand (AVOD) in-flight entertainment systems. This is in addition to a number of foreign language films with English subtitles available on aircraft that are equipped with AVOD.

On Arrival

At your request, we can assist you with flight connections and the transfer of your baggage.

Start by Googling the airline + assistance and take it from there

Portland, Oregon
2 posts
Save Reply
2. Re: Assisted Travel - England to Australia

I'm incredibly sorry I didn't see your inquiry before today, but we offer escorted adventures for people that need assistance. We have one gentleman interested in Europe, Italy in particular, but our prices decrease as our participation increases. Our website is: getupandgoassistedtravel.com, and I hope to we can help.


3. Re: Assisted Travel - England to Australia

-:- Message from TripAdvisor staff -:-

This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 12:16 am, February 14, 2014