Auto Europe is avoiding paying insurance excess by giving ridiculous arguments. For 10 years we use Auto Europe services and were quite satisfied, but June this year we discovered on our last day, hurrying to the airport, some scratches on the rented car. We have purchased the Auto Europe Refundable Excess Program and were sure that we are covered and there is no place to worry. After we were charged by the rental company with 1500 CHF, we sent all the material to Auto Europe. Their answer was that they need a police report in order to confirm the accident description and to rule out gross negligence. Isn’t that ridiculous? Few scratches, no third party involved, no witnesses, you have to catch your flight and try than to get police for that. In most countries the police will not come and I’m sure that Auto Europe knows that.
Under “Accident Procedure” in T&C: “In the event of an Accident or upon discovering new damage to the rental vehicle, it is important that the details are reported to the supplier within 24 hours.” and this we have done. So here we see distinguish between “an Accident” and “discovering new damage”. Farther: “Local police should be notified in the case of accident and a signed police report obtained”. So a police report is requested in the case of accident, not in the case of “discovering new damage”, which is our case.
We wrote 2 times but got no answer. The third time we got a reply without any reference to our claims.
We had never such problem with any other insurance company. True, their programs are a little bit more expensive, but at least, as AutoEurope wrote , “you’re free to make the most of your holidays with no concerns” and that’s not the case with AutoEurope.