I made a mistake in my reservation and called Kayak right away. They did not want to modify my reservation and they said they had to charge me a night plus taxes to cancel the whole reservation. I just wanted them to modify it.
I wanted to make an official complaint but the floor manager told me I was speaking to the highest person I could talk to and refused to transfer me.
I hope Kayak/Travelocity enjoy their commission on this reservation because it's the last one they'll ever get from me.