I used Agoda to make a booking, I realise that I made a mistake when booking, but their website is not easy to use, but now they have taken my money, and will not reply to emails and I just get fobbed off on tlephone calls, and these telephone calls are international for me. I used Agoda only because with them being on Trip advisor I thought I would be safe. And have support. If I needed it. I have used booking agents before, like wotif, and last minute, with no problems. I am sadly disappionted as a regular and so called senior contributor I thought i would get more help.