I gave up my seat on am America West/US Airways flight when promised a round trip ticket, only to find that the round trip voucher is next to impossible to book. I tried booking a flight (never around travel holidays) THREE months in advance at least 4 different times to be told there were no "voucher" seats available. Two months before the ticket was to expire I called US Airways three different times, getting a different story every time, after finally being able to book a flight with the voucher on the third call. The phone rep gave me a confirmation number and told me I must pick up the ticket at an airport ticket counter. After an hour of standing in line and arguing/waiting for the ticket counter rep to figure out how to book my ticket, I was lied to and told I could not receive an ETicket as well as there wasn't a supervisor on the floor for another hour. This Airline is dishonest and rude to their customers. I will make it a point to never fly with them even if it means buying a more expensive ticket or flying out of an airport farther away. I was appalled by the way they treated me especially after I accommodated them by giving up my seat. There is a reason why US AIRWAYS is in the red and quality companies like Southwest are extremely profitable.....they VALUE their customers!