Hi, we have booked a package holiday in July 2015 with Thomas Cook, the flight is with Monarch, which we were told after we had confirmed we wanted to book. We were told at the time of booking we could reserve seats on the flight a year before. We went into the store where we made the booking and were almost laughed at. I know it is very early but I have looked on line and seats are already being booked on our flight. I am desperate as we are a family of 6 and have 2 children with Autism and we need row 11+12 d,e +f. (things need to be so well planned for our children and anyone on the spectrum, my children keep checking the flight to see if 'their' seats are gone, it has caused no end of meltdowns, they have only ever flown in the same seats and can't cope with change)
Monarch called me after TC called them and I was told I can not book until the manifest is sent from TC which is anything between a week and 3 months before the flight. If I were to have booked direct with Monarch I would be able to book seats now.
I spoke to the manager at TC who said it is not his fault. I explained that there was a note on the booking stating at the time of booking they had called Monarch to pre book seats and were to call in a year before. I explained the anxiety this is causing but he said he can't do anything. I asked to change flights or even the whole holiday and book a TC flight which we could pre book now and he said it was a £50 per person per change charge. I told him we were very specific in needing to pre book but he just isn't interested. I am paying a lot of money for the holiday and can't risk us not getting 2 rows together. If I cancel now I lose £1,200 deposit which seems very unfair as we have been very specific about our families needs.
Does anyone have any experience of booking with TC and being put on a Monarch flight. Were you able to pre book your seats and if so how long before the flight?
Many thanks in advance.