My husband and I flew home from Venice in May with Emirates. We had just come off a cruise ship with no way to check the weight of our luggage. We put our bags in to be weighed and came in over the 30kg per person limit. The woman spoke virtually no English, she was Italian. She told us the bags were over and said don't worry, go and pay the excess and come back with a receipt. At no time did she let us know that it was $44 per kg over and above the limit. I looked at my husband and said, we should take them back and repack them. The woman saw us discussing what to do and before we had a chance to grab them back, she pushed the button to send them on. I said "stop!!" but she said, don't worry, just go and pay and you can get your boarding passes. We went to pay and was presented with a bill of 600 euros. We went cold. We had to pay, there was no way back.
I want to know if anyone else has had the same experience as us??