Flew to Phuket via China ! Flight was cancelled twice 2 weeks before holiday so had to fly a day later ! All ok !! Airport at China was bad Guangzhou ! I was asked if o wanted to return a day later i said no as i had to work on the Monday !
So got to Phuket airport ! Checked suitcase ! Got boarding pass etc ! Waiting to go through immagration when a guy had a sign with my flight number on it ! We all got told after an hr that we were to sent to a hotel in Phuket for 4 hrs as the Airport shuts at 2am and my flight had been de
Ayed for 7 hrs with NO explenation ! Got nack to airport ! Told not to worty about conne ting flight to London from China as we would get it !!
Landed in China NO flight cancelled due to "bad weather " it was sunny very hot no wind ! Blatant lie ! Was told next flight 0930 monday morning ! It was 11am sunday ! Argued that i had to get home as you do and was offered a flight to Paris then Air France to London to get to Heathrow at 11am Monday morning ! Took that offer and was put on a mini bus to a hotel near the airport with a £4 meal allowance ! Hotel was kinda ok ! Air con not working ! No water ! Ate a plate of western rice ! Slept a bit had to pay on credit card for some water £2 a bottle and brought some for another couple with me i met at airport in same position ! Staff were horrible ! Got nack to airport 12 hrs later flew to Paris then to london ! Was told by many people China Southern cancel flights alot without giving any reason or information as to why ! Crap airline ! Even crappier staff and a real bad experience ! I will NEVER fly with them again and i will tell anyone who suggests them ! not to !! I also got very very bad food poisoning from that plate of rice i ate at the hj grand hotel ! Was sick 4 times on plane and very bad diarrehea and when i asked for water from air hostess was given a very small amount and had to keep asking for more !! Jesus an average adult should drink 2 litres a day ! Had to keep waking the hostesses up to get a drink ! Very very bad service