Hi I had what turned out to be a really bad experience with Ryanair. Luckily I recorded everything as this has happened to me in the past.
We tried to check in with Ryanair so we could print the online tickets but the website didn't work, meaning it wouldn't allow me to make an online check in. I could access the page and everything just not check in and print my boarding pass.
Because this has happened before, I decided to make a screen recording. Last time this happened just 2 months before we tried from various computers and locations and eventually the booking agency had to deal with it and they checked in online for us and sent us the boarding pass, which obviously is not even allowed, but even they took a few days because they had the same problem.
So anyway this time I had booked from Ryanair themselves, so the only thing to do was call the hotline and ask if they knew of a solution.
Greeted by an Asian lady that wasn't very clear to understand, I explained my problem and she continuously argued with the point that "mus work, it can not not work" (like I said I have the conversation recorded it's embarrassing) and after going around in circles not getting anywhere I then asked what to do if it doesn't work? In which she refused to reply.
So out of desperation I asked a few friends if they could try, then maybe fax it to me. No luck, even they couldn't check in online.
So I arrived at the airport and explained my situation, with the nice reply of, not my problem, you have to pay 75 euros for a new ticket to be printed. With the lady being so aggresive and not being even able to look at me and practically ignore me, I asked to see the manager from the Ryanair desk. 15 minutes later along strolls the manager, looks at me and my son and I ask if I can record her, she agrees and tells me the same that I have to pay and then make a claim to get a refund afterwards. I then tell her but I don't have 150 euros and she simply walks away and says, not my problem, thats yours. As I ask the lady to come back she simply strolls off slowly the same way she arrived and ignores me. My son shocked in desperation says WTF who does she this she is?! Then the lady working replies with bad words in spanish that I very cleary understand after living there but can't write on this post. When my son replies with "be quiet and speak English if you have to say anything to us, she replies with "YOU SHUT UP!" (remember this is all recorded word for word... it's almost like in a film when I play it back to people). Anyway I'm desperately calling Ryanair to get someone to help me, and the lady comes to the little counter door next to where I am standing and bangs the door open and closed as loud as possible, not stopping there but also sings "la la la la la la la" to deliberately stop me from complaining and saying her name. (not that the call center cared)
So now really angry, I actually call the police because this lady is basically calling me an "A**hole" and "F*ck Off" out loud in Spanish... The Police come stop us from filming but make the lady calm down and she actually gives me an apology.
Then she makes a call and tells me I have to pay the 150 euros but I will be able to get my money back afterwards from Ryanair.
She then gives me the form and I take it, file a complaint.
Now after complaining Ryan air has taken 6 weeks to reply... with a standard sorry but it's your fault you should have printed a ticket. Which obviously means to me that not one person read about my issue and experience.
So my question is, what shall I do know? I don't believe that Ryanair should be allowed to steal my money and blame me for it...
They've always been a great airline in my eyes for the price incredible, but I truly believe like I said that just because they're big they should be able to take our money like that.
With 80million customers it's really easy to generate a few million extra by making these "small" problems arise and funnily I had just printed out 6 other tickets as I travel with them a lot.
And yes before anyone writes cookies, browser etc etc etc... I've been building websites since 1996... I even deleted cookies that 98% of you have never heard about... plus I asked others to try for me...
Suggestions would be appreciated