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Iberia/Expedia cancellations

Alicante
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29 reviews
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Iberia/Expedia cancellations

Hi - I had a stroke last year about 2 weeks before we were going on holiday. I had booked with Expedia and had flights with Iberia. I sent the health certificate from the hospital and cancelled the booking with Expedia. The accommodation I got a refund for but not the not flights. I have been in conversation with Expedia and they now say that it is Iberia who should refund me and today called them (my hubby called as my speech is affected) and they (Iberia) say it is now

Expedia who should refund. Have you any idea who should I contact now because between them we are in a rock and a hard place scenario.

Cotswolds
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1. Re: Iberia/Expedia cancellations

I would have thought it was your insurance company that would refund, and not the airline or travel agent.

Edinburgh, United...
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2. Re: Iberia/Expedia cancellations

I'm guessing Iberia would refund Expedia who would then refund you. This, of course, is assuming you're entitled to a refund.

London, United...
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3. Re: Iberia/Expedia cancellations

I'm sorry about your stroke, I hope you continue to recover.

Normally the airline will reimburse the agent who reimburses you, I think the confusion is Iberia need to give the money to Expedia first. The big question is are you due a refund from the airline? In many instances this is travel insurance related and the refund is not from the airline. You need to clarify the ticket terms and conditions you have, with both the airline and expedias own in relation to events like this, both could be different.

Then you can clarify if the airline has paid Expedia, assuming the airline will accept liability for the cost and you are due a refund. If the airline terms do not permit a refund, then does expedias own? If not then it's either travel insurance or maybe not any refund, I'm sorry,

Edinburgh, United...
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4. Re: Iberia/Expedia cancellations

Unless you have a refundable ticket, the norm would be to receive any refundable taxes back from the airline and to claim from your travel insurance for the remainder - many insurance policies will not refund payments that are refundable from the airline so direct you to get the taxes back from the airline

Edited: 12:07 pm, May 13, 2014
Cala d'Or, Spain
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5. Re: Iberia/Expedia cancellations

I quite agree, this is a matter for your insurance company.

6. Re: Iberia/Expedia cancellations

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