Just wanted to warn people not to waste your time with Delta's "Best Fare Guarantee" that they supposedly offer. I went through all the steps, had a perfectly valid claim, on the same day, and was denied. This was their response:
"Your reservation is booked in ?V? and ?T? classes of service. At the
time of our research at www.priceline.com, we were able to locate a
lower fare of $(edited) per passenger. However, the classes of service
were ?V? and ?T.? therefore, we must respectfully decline your request."
I politely asked that they re-consider, sent a screenshot from Priceline's website and even offered to help them find it (because it's still there and very easy to locate) when I was given another copy and pasted response telling me to read their terms and conditions. I've read them several times.
Dear Delta, please just remove the program all together if you don't want to honor it! No one is making you have this program! Don't waste our time!
Has anyone ever gotten one of these approved? Now that I'm researching it, I've yet to come across anyone who has been approved. I'll definitely be looking at other options next time I fly, not because of the lack of a price match, but because of the awful customer service I have received. Imagine if something really went wrong and you needed something!