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British Airways policy on missed connection?

Austin, Texas
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British Airways policy on missed connection?

I, or rather we--2 passengers-- have a r/t flight Austin to Athens, Greece via London (Heathrow) with British Airways. Unfortunately on the way back we only have 1 hr and 45 minutes to make the connecting flight in London. Two questions:

1. Assuming flight from Athens is on time, how feasible is it to make our connection in LHR without a lot of stress and rushing? Will both flights arrive/depart from the same terminal? (the London-Austin flight is actually American Airlines, operated by BA). I'm assuming our bags will be checked all the way to Austin.

2. What happens if we miss our flight to the US due to a delay in the first flight or other airport issues we have no control of? Will BA book us on the next flight at no charge? What about hotel expenses?

Edinburgh, United...
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1. Re: British Airways policy on missed connection?

According to the following link: britishairways.com/en-gb/information/custome…

if they cancel or delay a flight by 5 hours or more causing you to miss a connecting flight they will either:

1) Get you onto another scheduled service ASAP as long as a seat is available in the fare class you paid for.

2) Get you there at a later date at your own convenience (same fare class)

3) Refund you

They'll give you compensation, refreshments and other care reimbursements (not clear whether this includes hotel stays) and reimbursement if required to do so by law.

Not sure what would happen if your first flight is delayed by less than 5 hours causing you to miss the connection, maybe someone else knows?

Edited: 6:19 pm, April 28, 2014
Garden Bay, Canada
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2. Re: British Airways policy on missed connection?

1:45 is plenty of time. You can look up and see every day where the flights gate. That will give you the best indication of the situation you will face.

Helsinki, Finland
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3. Re: British Airways policy on missed connection?

heathrowairport.com/heathrow-airport-guide/f…

Both of your flights use terminal 5.

To my understanding, in case of a delay on the first flight and missing the connection, you should be rerouted to your final destination as soon as there are available seats (but not necessarily by a direct flight) and BA also pays the hotel if you need to stay overnight, they have contracted to get you to Austin.

UK
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4. Re: British Airways policy on missed connection?

(the London-Austin flight is actually American Airlines, operated by BA).

========

That's a misuse of the word "actually, since "operated by" means its actually British Airways, which for you is great since it means same terminal (5) and makes 1:45 very doable unless you are late incoming (Its close to double the allowed time).

So you need have no concern since as said BA will take care of you, should you miss due to late incoming.

Upon landing just follow signs to Flight Connections where you'll go through security and end up in T5 departures.

Manchester, United...
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5. Re: British Airways policy on missed connection?

1.45 connection at LHR T5 should be easy.

In the event that your flight from ATH is delayed, there would be plenty of alternatives that could be offered such as a reroute via Chicago, Dallas, Phoenix or even LA.

Worst case scenario is that you are so heavily delayed that you miss all possible connections to the USA, which would result in an overnight stay in a hotel on BA's dime. It is highly unlikely that you would actually have to endure that scenario.

Brisbane, Australia
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6. Re: British Airways policy on missed connection?

<< 2. What happens if we miss our flight to the US due to a delay in the first flight or other airport issues we have no control of?>>

I wouldn't bank on BA putting you on another flight because of airport issues. You need to get to the airport and through security on time ... that's not BA's responsibility.

UK
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7. Re: British Airways policy on missed connection?

"I wouldn't bank on BA putting you on another flight because of airport issues. You need to get to the airport and through security on time ... that's not BA's responsibility."

Probably correct if there are airport issues at the first airport. Not correct if there are airport issues at LHR. On a connecting itinerary passengers become the airline's responsiblity from the moment they present themselves at the gate for their first flight.

Hong Kong, China
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8. Re: British Airways policy on missed connection?

It seems your entire booking was made on one ticket, with a AA codeshare using BA metal doing the LHR-AUS sector. In that case, you will be put on the next available flight should you unfortunately miss your connection. If you want one caveat, just make sure you get to Athens airport on time to have checked-in.

Austin, Texas
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9. Re: British Airways policy on missed connection?

Thanks, everyone! Very helpful. And reassuring :-)

Portland, Oregon
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10. Re: British Airways policy on missed connection?

Also, you have the OneWorld support center at Heathrow that monitors tight connections (and those that become tight) for all OneWorld members, and it's run by BA at Heathrow. That's a behind the scenes function, but if you're delayed and your connection is very tight but still doable you may get a representative to chaperone you through security.

If you did miss the connection, chances are that the support team will have already found an alternative flight(s) to get you home.

Here's an article about the LAX support center (managed by AA) - crankyflier.com/2013/…

Edited: 9:29 pm, April 29, 2014