I just arrived in Santiago from vancouver with a total flying time of 15 hours and total journey time being 17 hours. I would say it was a good timing for this trip. I Had a connection in Toronto and I have not so good experience in the flight. Food was definitely upsetting and it appeared to me an old aircraft from inside. The seat covers were slightly torn on the seat in front. The flight was on time and the staff was courteous but it wasn't a pleasing experience at all. With airplanes fighting to get to the top in customer experience, I would rate them pretty low specially if compared with flights like Qatar, British, jet airways, etc.