scoot promise??? they promise to screw u up.. my flight from bkk to sin was cancelled and changed to another day not a fault of my own but theirs. i called them up and said they won't give refunds in a form of credit to the card i used when i paid for my ticket, instead they offered a voucher to be used within 6 months. i don't reside in asia so the voucher doesn't really work for me. does this company even realize that they have customers from different continent who's in asia for business or family affairs?? i guess they don't coz they're not really that flexible. don't even try to complain coz u will be complaining through deaf ears. and if u submit a complaint online, it will just be sucked into a very deep wormhole. i've tried to check the reputation of this airline, i just saw that there were lots of complaints. lesson learned... if i book a flight next time in an airline that's not reputable, better check reviews from travelers like me.