He booked flights from Hong Kong to Philippines to leave on Friday morning, and fly back on Sunday, giving him time to go diving (which is what the trip is for). He booked the flights with Trip Star in the UK, and the airline is Philippines Airlines.
This week, he was informed by Trip Star that Philippines Airlines had cancelled the Friday flight, and the earliest he would be able to fly out would be Saturday night, giving him and his friends no time to take the trip. When he asked for a refund, he was told they would refund the outbound flight, but not the inbound flight, since that is still running on Sunday.
Given its clearly impossible for him to take his trip due to their Friday flight cancellation, it seems amazing to me that they won't refund him for the Sunday flight, which he now obviously won't need.
I just wondered if anyone had any guidance on my brother's consumer rights in this scenario and whether anyone had had success in claiming a full refund for a similar scenario they may have faced?
Also, any insight on dealings with Trip Star or Phillippines Airlines would be really helpful.