Something happened to me personally and I had never thought to go through, with an European official air carrier.
On 20th Jan 2014 I purchased two return tickets to Lisbon with TAP.
I bought the tickets on the official TAP web-site and put it on a credit card under my name.
I received immediately a confirmation SMS from the credit card company for the successful operation.
On Jan 30th upon checking-in at the TAP counter of FCO airport I had a big surprise. Chek-in denied, stating that they wanted to see the credit card I used for the payment.
Unfortunately I did not have the card with me, since I had changed my wallet. The card was at home where there was nobody to send it by fax. I had other credit cards with me. According to the check-in personnel they were not enough to prove anything, not even that, it was me on the spot. Consequently, I could not board the flight I had regularly and already paid for.!!
I suggested to cal the Credit Card call-center to have it confirmed that, the purchase had been actually made by me on my credit card, and I showed again the confirmation SMS from the credit card company. Not at all. After I insisted they called the TAP main office in Milan, but they were firm on their position. They showed a self-centered attitude without any attention for a client who had already purchased a TAP "product", but could not benefit of it.
Now, I wonder, how can a client/consumer have his rights recognized and respected if he is obliged to pay before and not after the formal control of the credit card?? The airline awaits until check-in for its unilateral controls when it is too late for the client in case of any discrepancy.
A real abuse of TAP from its position. Such an abuse does not reflect a positive image of the country TAP represents.
Last and not least and even worst: I had to buy new tickets on the spot, for the next flight on the same day. Then, upon check-in, miracolously, they did not ask to check the credit card, considering the fact that the tickets had been purchased only two hours before and therefore even more subject to the risk of froud.
So, a return tickets FCO-LIS with TAP came up to 1050 €uro !!!!!
TAP, an airline NOT to be recommended to anyone!!!!!
Such an unilateral decision of TAP evidently violates the "European passenger's rights chart" of the EU.
Even TAP in its "general transportation condtions" (passengers and luggage), states at art. 3:
3.1 General provisions.
3.1.1 We will provide transportation only to the person named as passenger on the ticket. he might be asked to show an apprprate identification document.
It does not mention credit card at all. It sound like a way to cheat the paying client!!
Who will return me the money of the ticket for the flight I paid for, and they never allowed me to catch?