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Has anyone used MH insure when booking flights?

Adelaide, Australia
Level Contributor
254 posts
9 reviews
Has anyone used MH insure when booking flights?

We are about to book flights with Malaysia Airlines and they have MHinsure on their site.

Does anyone have any experience with MHinsure? Also will they insure mother who is 82 years old?

10 replies to this topic
Portland, Oregon
Destination Expert
for Air Travel
Level Contributor
24,655 posts
6 reviews
1. Re: Has anyone used MH insure when booking flights?

If this is insurance sold by Malaysia Airlines (and it looks like it) then I'd be very cautious. In fact I'd say no. I wouldn't buy any travel insurance offered by the airline you're insuring against.

If I were you I'd research independent travel insurance. Read the coverage and T+Cs very carefully. And look for a policy that covers what you NEED. Your mother may need more (or less) coverage based on her age and condition than a "click here, kerchinggg" policy would give.

Remember travel insurance should cover (a) pre trip issues, (b) during trip issues, (c) airline operational issues such as delays, and (d) medical and emergency coverage.

England, United...
Destination Expert
for Air Travel
Level Contributor
4,721 posts
137 reviews
2. Re: Has anyone used MH insure when booking flights?

In all my flights with MAS I never took out their own insurance, and really would not do so for the same reasons given above.

Check policy's very carefully for cover for your mother and use an insurer who will specifically cover her needs when traveling as an older traveler

Petaling Jaya...
1 post
3. Re: Has anyone used MH insure when booking flights?

Yes my family trip from KL-Hong Kong-KL from 19 - 26 Dec 2013.

We do have issue of Late delivery of luggage & damaged luggage during the transist.

Claim sent on Jan 2014 but as at today no response from the claims department.

- No acknowledgement of receiving e-mail from the claimer???

Kuala Lumpur...
1 post
4. Re: Has anyone used MH insure when booking flights?


I read your post regarding this matter. As I am one of the staff which underwrites MHInsure, you may wish to share your contact email so I could assist to forward to the person-in-charge of the related claims to. My email is zeferina.al@etiqa.com.my. Please update subject as 'MHInsure Claims Assistance - by passenger'.

Alternatively, you may make you claims direct via the Etiqa Insurance & Takaful via their web page - etiqa.com.my/English/…MakingaClaim.aspx


directly to the claim assist company at

Etiqa Insurance Berhad

c/o Cover-More Asia Pte. Ltd.

Suite 2A-23-1, Block 2A, Level 23

Plaza Sentral

Jalan Stesen Sentral 5

KL Sentral

50470 KL


If you have any questions or you are unsure of anything, you may contact their call centre staff via email

MHinsure-claims@covermore.com.my or the telephone number supplied with your policy wording.

Antalya, Turkey
2 posts
5. Re: Has anyone used MH insure when booking flights?

I have booked 30,01.15 flight for me and my partner to bali teturning to kl on 28.02.15 i have also take mh insurance for that period but insurance policy says you have to be a malaysian citizen can you clarify this many thanks David crann

Level Contributor
7,581 posts
37 reviews
6. Re: Has anyone used MH insure when booking flights?

david - use the contact details in the post above yours to contact mh insure directly. no poster here can help with this - we are passengers, like you.

Level Contributor
123 posts
62 reviews
7. Re: Has anyone used MH insure when booking flights?

I just book my flights on MH on malaysianairlines.com and the MHInsure charges were tagged on automatically. I could not figure out how to remove it during the booking. After purchasing the tickets, I received an email about MHInsure. It says that it is only for citizens of Malaysia, and that I needed to call a phone number in Malaysia to cancel it immediately if I am not a Malaysian. I called the number and I was told to call back during business hours in Malaysia.

Seriously, malaysianairlines.com should not have included the MHInsure during my booking since the website had asked for our citizenship. Also, it should make it possible for me to remove the insurance during booking.

Antalya, Turkey
2 posts
8. Re: Has anyone used MH insure when booking flights?

I booked mh insurance i also read later that you had to be a resident or live in malaysia,tryed to phone mh to no avail i live in turkey they fobed me of with oh you have to go to the info desk when you get to kl,never any prblem with turkish airlines with insurance when traveling mh were not interested

2 posts
9. Re: Has anyone used MH insure when booking flights?

Yes...just got my claim and it took such a long time dealing with roonies...so rubbish. It was my first claim and a straight forward one. At one stage I requested to speak with their Head of Claims and I was told I couldn't. When asked for his or her name? the person replied "CANNOT GIVE OUT" WHAT? a secret society company. What a crap organisation...Wake Up!!!! Be transparent!

2 posts
10. Re: Has anyone used MH insure when booking flights?

Insure somewhere else...claims department will stress you out when you have a straight forward simple claims.

Then I was asked if I have the right to live in Malaysia..."WHAT? ARE YOU AN INSURANCE COMPANY OR IMMIGRATION DEPARTMENT?" I asked for the reason why this question was raised...this idiot came back and said we would like to check if you are entitled to buy this policy..."WHAT? I Said" this policy can be bought by anyone including idiots like yourself. Your MAS insurance application form stated this "Who can purchase an MHinsure policy? The policy is available to any citizen or resident of Malaysia whose journey starts in Malaysia."

Now you see how frustrating when you buy a policy from an insurance company where you have to deal with idiots when you need to make a simple claim.

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