Just got off the phone with UAL. For the third time in a little over a year - we cannot get boarding passes printed for our international travel...after going through all the signing in...the email confirmations just say "you are not checked in...must present passport to agent". This happened September 2012 when husband and I went to France; again last spring to England...and now we're going to Rome on the 8th. This time our daughter is going with us and we are all on separate tickets (although cross-referenced in the system). It is always the same message...someone in your party is not eligible for on-line check in. I presume it is not the kid..as it has happened to us before.
I checked on the UAL "Ask Alex" section...and we certainly meet all the requirements for checking on-line. Do any of you experts have an idea why we are being singled out? Or are we? I'm very confused. The agent on the phone couldn't get me checked in either...and said it was just one of those random things. Random...three times?
ThanksEdited: 12:06 pm, October 07, 2013