Hello TripAdvisor Members - - -
How about letting the Star Alliance Help Desk at firstname.lastname@example.org know how you feel about the discontinuation of the Star Alliance .pdf Timetable?? Not aware that the timetables have been discontinued? Read on.
Star Alliance recently discontinued PDF timetables with the last one being valid through the end of August 2013. In the last few days I received a response from the Star Alliance Help Desk at email@example.com as to what has happened to the .pdf timetable. They said:
"Thank you for writing to us at the Star Alliance Help Desk.
The PDF timetable was discontinued due to the very small number of requests/downloads per month.
This is, of course, very unfortunate for those who enjoyed the benefit of the timetable, however we had to make this decision based on the overall costs required to maintain this service. We also offer alternative flight schedule solutions which are available on our mobile phone and tablet products, which allow you to search any route served by any Star Alliance member airline.
Thank you for your patience and understanding.
Star Alliance Help Desk
THE WAY THE EARTH CONNECTS"
I travel extensively around the world using RTW tickets and have found the then most current Star Alliance .pdf timetable to be invaluable asset, especially in the case of delayed or cancelled flights. In several instances these timetables on my laptop have assisted passengers, and even crew, of Star Alliance flights in finding alternate flights in the event of delays and cancellations. For this reason I've always had a copy of the latest .pdf timetable with me when I travel.
The .pdf timetable is also a great resource when it comes to trip planning and being able to see in one place all Star Alliance cities and flights. Without this resource it's going to make future trip planning more difficult.
For an organization the size of Star Alliance, I can't imagine the cost of producing a once-a-month timetable is much at all. Perhaps Star Alliance could defray costs by selling more advertisements?? Furthermore I have been unable to run the PC (star.exe, 4.7mb timetable program) on my Windows 7 based computer. Is anyone else experiencing problems with the star.exe program?
So, with Star Alliance offering timetables for Palm OS, what's next? New paper timetables that only require one tree for each timetable?
Hope with enough communication from TripAdvisor members that Star Alliance will reverse its position.