We have just returned to the uk after a holiday to kuala lumpur and vietnam. Myself, husband and chikdren aged 2 and 7. We booked this independently and booked an air asia flight Kl to danang to visit Hoi An. Before leaving the uk we received the usual email asking us to check in online, telling us its not long until our flights etc. however we couldn't appear to complete the online checking in from the uk. It allowed us to get all the way thought the process but wouldn't complete and gave an error message saying web check in incomplete. On arrival in Malaysia we tried again. Again said confirmed and wouldn't complete web check in and to check in at the airport,
The eve before we flew we visited the air asia office in Butik Bintang when the lady called the booking team and then informed me that the flight was cancelled in March. They attempted to call us on the 11th July once however didn't leave us a message on my answer phone and didn't try again. Al is time the flight continued to show as confirmed in my booking.
The result of this is that we now have to wait 60 days for a refund if the original money, it cost us an extra £600 to go via Hcmc and then on to danang and considerable costs in phone calls an a lost day travelling and trying to sort this out with two young kids in tow.
As you can imagine I am fuming and want air asia to foot the extra costs. Does anyone know of a way to get around their email complaints system to get this sorted. I am willing to use social networking which I know they respond to and even Malaysian small claims if I can,
Apologies for the long post.... It's. long story, thanks in afvance