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lufthansa customer service

Virginia
5 posts
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lufthansa customer service

Anyone have a way to actually find a person in Lufthansa customer relations in NYC? We have filed a significant delayed luggage claim with Lufthansa and are trying to get a status. Our luggage did not arrive during our entire 12-day trip in Portugal. We are home and reunited with our luggage, but for over 5 weeks, no Lufthansa person has spoken to us about thé status of thé luggage or claim. We filed on-line complaints but just get computer-generated complaint I'D numbers in return. Thanks

Fredericia, Denmark
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37,532 posts
7 reviews
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1. Re: lufthansa customer service

I assume you had travel insurance.

Virginia
5 posts
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2. Re: lufthansa customer service

We did but must settle with Lufthansa first.

South Pole
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15,381 posts
36 reviews
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3. Re: lufthansa customer service

did u contact the numbers given in the other thread you contributed to on this matter?

Virginia
5 posts
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4. Re: lufthansa customer service

Interestingly, Lufthansa notified us today that thé claim is being settled in full. Thanks

5. Re: lufthansa customer service

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Removed on: 2:18 am, July 20, 2014