I just sent this note through their feedback page:
"When you put a sale such as this:
"Booking starts 8 Jul 2013 (00:00 GMT+8) - 14 Jul 2013
Travel from 10 Feb - 5 Aug 2014"
who is it REALLY for? Who schedules a flight 6-12 months in advance? The answer is simple, people who fly once a year (or people who have never flown before). Are these people your most sought after customers? Frequent fliers never schedule flights 6 months in advance. For the simple reason that they are flying "frequently".
You need to rethink your operations and marketing strategy. Unless of course you are content to receive "low budget airline of the year" awards every year from people who've never flown before.
Thank you for your attention."
Notice I did not mention about their site crashing every time they put a "free" seat sale, NOR did I mention the "phantom" seat sales for travel occurring within a couple of months of booking.