Last month my husband & I flew with VA from Boston to LA to catch our connecting flight with Qantas on our return home to Melbourne. Qantas tickets were purchased in Sept 2012 and virgin America tickets we're purchased online in early Feb 2013.
We flew with VA because we understood that VA had a special business relationship with Qantas and that we would have no problems with our luggage.
Will guess what!! When we arrived at Boston airport to check in our luggage (2, 50 lb bags each) we were hit with US $100 extra because our Qantas flight had not been prearranged at the same time (or thru Qantas). The senior agent could have easily waived this extra fee as we showed him our Australian passports & Qantas tickets. But he refused.
It seems the airline industry is simply out to screw the customer in anyway they can! Their is NO customer charter anymore. Just profits!! During our travels thru USA with Southwest & American Airlines we never had to pay extra to check in luggage.
We travel a lot and we're sick to death of being constantly hit for extra's from water, a SEAT and now luggage!! why bother buying a ticket!! We're feed up!! We're now switching to short cruises.