Does anyone have any advice how to get Thomson to resolve delayed baggage issues
Thomson Airways failed to get my fiances bag home from Hurghada to Manchester. We were told it went to Amsterdam and was to be sent home via Copenhagen.
Since then they have lost it again and will only send chaser messages to Copenhagen which don't get any response. They refuse to phone or email to try to find the bag or even talk to us about what they can do.
Now 6 days have elapsed i have to call a Thomson Baggage line 0871 2887392 at 10p a minute and so far today have been on hold for 45 minutes and they have not answered i had the same problem yesterday so at a cost of over £5 a day to get knowhere
Thomson complaints aren't interested and wont give me another number. As for helping with the costs of items my Fiance needs like toilettries underwear etc not even started on that.
We are at our wits end and have never experienced such poor aftercare service
If anyone has a better number or experience with Thomson that might help it would be much apprecited