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Unhappy Experience with Air Tran Steward

Calhoun, Georgia
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6,015 posts
36 reviews
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Unhappy Experience with Air Tran Steward

In May my husband and I flew from Atlanta, GA to San Juan, Puerto Rico nonstop on Air Tran. We were excited and expected good things from what we knew of their reputation.

When drink service started the stewards brought the cart right up beside me on the aisle which was right behind the wing. They left the cart there while they served people behind and front of our row. They stayed there about thirty minutes. It is strange that they served everyone behind and in front of us and we were last although we weren't in the back of the plane. Every time the steward turned around the hem of his sports coat brushed against me. Finally, I asked him to move forward about a foot as I was getting claustrophobic. Well, he didn't. Later, when they returned they came back to the exact same place. After twenty minutes of being brushed up against I broke down and had a panic attack. The steward claimed he wasn't touching me when my husband asked him to move; no apology, whatsoever. (Keep in mind that I'm hyperventilating and sobbing.) He did nothing to aide while a women in front of me tried to calm me down.

The third time I saw them coming, I arranged to sit in the middle, just in case. THEY CAME BACK TO THE SAME EXACT LOACATION! They could have positioned the cart between the seats but they came three times next to my seat. I felt like the steward was showing me who was the boss. What an unhappy employee who hates his job. He has obviously been with the company many years and has lost sight of why he has a job. I was just happy to get off the plane. I'll think twice about another Air Tran flight.

1. Re: Unhappy Experience with Air Tran Steward

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Removed on: 6:35 pm, July 03, 2013
2. Re: Unhappy Experience with Air Tran Steward

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Watford, United...
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3. Re: Unhappy Experience with Air Tran Steward

He did nothing to aide while a women in front of me tried to calm me down.

==================

If he'd learned anything from watching the movie Airplane he would have got to the back of the queue and waited patiently.

4. Re: Unhappy Experience with Air Tran Steward

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Removed on: 9:44 am, July 05, 2013
Edited: 9:44 am, July 05, 2013
5. Re: Unhappy Experience with Air Tran Steward

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Removed on: 7:05 pm, July 03, 2013
6. Re: Unhappy Experience with Air Tran Steward

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7. Re: Unhappy Experience with Air Tran Steward

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8. Re: Unhappy Experience with Air Tran Steward

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Removed on: 9:44 am, July 05, 2013
9. Re: Unhappy Experience with Air Tran Steward

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Portland, Oregon
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for Air Travel
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10. Re: Unhappy Experience with Air Tran Steward

Parking the drinks cart in the center of the cabin and then walking up and down half the the cabin serving the passengers does seem an odd way to work, and rather inefficient I would think. But if that's the way AirTran does it, you now know where not to sit next time.

But to think that the flight attendant was deliberately picking on you is a bit (no wait, way) OTT. If you get upset by someone's jacket brushing up against you, how did you manage during boarding with the other pax, their jackets, backpacks, cramming their oversize carry on into the bin above you, etc.? I choose an aisle seat, knowing that I have to put up with that. If it bothers you, then choose a window or middle, as you eventually did.

Edited: 7:19 pm, July 03, 2013