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Stay Away from Virgin America Airlines

San Diego
7 posts
Stay Away from Virgin America Airlines

Overbook flights and then kick you off. After I was kicked off was offered standby for a flight 5 hours later. Can you believe that. They suck. Stay away. I should have booked on United.

Romford, United...
Level Contributor
2,065 posts
22 reviews
1. Re: Stay Away from Virgin America Airlines

Yep that's what we like to see,another first time rant without any details!!!

Moab, Utah
Destination Expert
for Moab
Level Contributor
3,265 posts
59 reviews
2. Re: Stay Away from Virgin America Airlines

"Booked on United" Search these forums, you'll find far worse complaints about United than your Virgin complaint.

If you pay as much attention to those as you expect people to pay to your rant then you're doomed.

San Diego
7 posts
3. Re: Stay Away from Virgin America Airlines

Sorry, I can give details but what is the point. Purchased tickets at the last moment for a flight out. If there are no seats available don't sell tickets. They do because they don't want empty seats so they over sell flights. They will deny this but it's a lie. System tells me I need to check-in at the Virgin desk so that I can get my seat assignment. I get to the airport 1 hour before flight and they tell me that the flight is fully booked and I can't get on. BS. If the flight is that full then don't sell me a ticket and make me go to your desk only to find out it's full.

London, United...
Level Contributor
26,132 posts
28 reviews
4. Re: Stay Away from Virgin America Airlines

Why only an hour beforehand, was the recommendation not two?

New York City, New...
Destination Expert
for Air Travel
Level Contributor
8,822 posts
49 reviews
5. Re: Stay Away from Virgin America Airlines

Airlines overbook because they anticipate a certain percentage of no shows. By allowing overbooking it allows them to generate more money and subsidize the fares they offer currently. All airlines (bar a couple of exceptions probably) overbook so you could easily end up with the same on United.

Portland, Oregon
Level Contributor
12,338 posts
53 reviews
6. Re: Stay Away from Virgin America Airlines

All airline flights are oversold to some extent, and I believe domestic carriers in the States do it more often than most. Airlines are forced to do this because every flight has a percentage of no-shows for one reason or another - this is only business as usual. These flights have to make a profit, or there is no airline!

London, United...
Level Contributor
239 posts
42 reviews
7. Re: Stay Away from Virgin America Airlines

I thought quite a few airlines (if not most) oversell in case of no shows? Am I wrong?

Berkshire, England
Level Contributor
11,035 posts
59 reviews
8. Re: Stay Away from Virgin America Airlines

I believe that all airlines oversell flights! I think maybe you should have arrived at the airport a bit earlier than an hour before your flight.

Leyland, United...
Destination Expert
for Playa Blanca
Level Contributor
30,122 posts
54 reviews
9. Re: Stay Away from Virgin America Airlines

Recommended times for airport, 90 mins for domestic, 2 hrs for international.

Edited: 3:57 pm, June 25, 2013
Portland, Oregon
Destination Expert
for Air Travel
Level Contributor
25,234 posts
6 reviews
10. Re: Stay Away from Virgin America Airlines

As mentioned, virtually all airlines overbook flights expecting no shows. When they are in an oversold situation and have to involuntarily deny someone boarding, they have to pay IDB compensation. In the US, for a five hour delay on a domestic flight, that's 400% of the price of the ticket for that flight up to a $1300 maximum. So, haven't you received or claimed that?

cfr.regstoday.com/14cfr250.aspx#14_CFR_250p5

The best way to avoid IDB is to check in early, not one hour before departure. You have online check in available as well.

Edited: 4:06 pm, June 25, 2013