I booked a flight for my 13 year old who was traveling alone. I wanted to book the child in as an "unaccompanied minor" so the airline could take charge of his trip all the way to his destination. So I spoke to the airline first, they said the agent needs to book him in as they controlled the booking. I called holidaygenie, and they pointed me back to the airline! Upon probing, it turned out they had had some poor experiences in the past and had unilaterally decided not to take unaccompanied minor bookings. The lady representing them was unhelpful and showed no consideration for my plight. She even encouraged me to complain to the OFT when I pondered taking action!
I then called the airline back, narrated the story, and they said they could do it if holidaygenie would include me on the ticket as an authorised individual to represent my child. I then requested holidaygenie to help, and here's their response -
"Thank you for your email. Unfortunately due to Data Protection, the airline will only liaise with the passenger directly or via the travel agent."
This really puts me in a difficult spot, with holidaygenie not willing to help in anyway even though the buck stops with them. In this instance they were only £20 cheaper, so in hindsight I should have gone with the more established agents or the airline rather than suffer at the hands of this shoddy operator.