Never in my 45 years of world travel have I had to deal with a more incompetent travel agency! I recently booked over $14,000 worth of international tickets to Asia through these clowns. However, when changes had to be made due to family bereavement, all "heck" broke loose. The outsourced customer service agents had no clue what they were doing and offered a different (wrong) answer every time I called them (One even refused to let me talk to her supervisor after failing to answer "ALL" of my questions). I was told to cancel flights first, and then re-book, but now have to wait up to 1.5 months in order to receive my refund... they somehow neglected to tell me that beforehand... my trip will be history by then. Very deceptive business practices and poorly trained personnel prompt me to warn all travelers to… NEVER USE CHEAPTICKETS.COM FOR ANY REASON.