Beware of their booking mobile app - it is designed to fraud your money. They scammed me for £280. And I can't get it back:(
I attempted to use their mobile app and was charged 4 (FOUR) times for 1 transaction. When I tried to make a booking, the app displayed a message 'the card payment hasn't gone through', so I retyped the card details, thinking I made a typo, the same message appeared, so I switched to my debit card. After having received a third message 'The card payment has been rejected' I moved on to my laptop. The payment on the laptop has gone through fine.
You can appreciate my surprise when, a week later, I discovered 4 transactions from Wizzair, 3 of which were for different amounts of money, and when I logged in to Wizzair, there were 4 bookings for the same name, same flight, same date and the same hour. So, according to Wizzair, I'm going clone myself 4 times,. Summarising, they owe me £280 for 3 of those transactions.
I emailed their customer service, but no response for 9 days and counting. They say if you have an urgent issue you can call them but... the calls cost only 77p per minute!! Nice way of making a few extra bob on top of what they've scammed out of me already.
So not only did they steal my money by abusing my consumer trust, but also want to charge me to speak to them!
I recorded it with my bank as a fraudulent activity.
Have anyone else have such experience? Did you get a refund?